Terms & Conditions Terms & Conditions Delivery Service:
All local orders in Hong Kong will be sent by SF Express.
Free delivery will be offered upon any net purchase amount of HK$200 or above; if the net purchase amount is less than HK$400, additional HK$120 will be charged for delivery.
Delivery Time:
2 – 30 working days after placing the order. *(Depends on individual stock delivery time)
Special Arrangement:
The delivery service will be postponed and will be re-arranged when the gale signal is hoisted, the red or black rainstorm warning is in effect, or when we judge that the delivery is unsafe.
*If customers choose to deliver the products by post, customers should be responsible for all postal risks (including delay, damage, loss or theft damage, etc.). We are not responsible for the above matters. Please check the goods immediately after receiving the goods. If there is any error of goods or style, you should reject the post and let the courier company return to our company.
*Unsuccessful delivery order arrangement: The reasons for the unsuccessful delivery may include incorrect address, absence of the recipient, or unclaimed goods. When we receive an unsuccessful delivery order, we will notify the customer by email or phone and re-arrange for the delivery. For re-shipped packages, a handling fee of HK$40 will be charged.
Self-pickup Location:
Address: Unit 3-6, 4/F, Hollywood Centre, 233 Hollywood Road, Sheung Wan, Hong Kong
Business hours: Monday to Friday 10:00-18:00
(Please call 5933 7771 to make an appointment)
Product Exchange and Refund Policy
Product Exchange:
To seek and ensure the quality of products and services, we will be reviewed before the goods sold. Yet, the delivery journey may still lead to exceptional circumstances. In order to provide the best guarantee to consumers, all products purchased from our company are available "7 Days Product Exchange Guarantee”.
Product return and exchange specifications:
Goods must remain intact packaging when having product exchange process. Product exchange is available including all local postal and expresses delivery/products sold in DayDayCook Eshop, customers please call 5933 7771 to make an appointment to return to the Sheung Wan office.
The products that cannot be exchanged are as follows:

The product purchase period has exceeded seven days
The product has been opened (except for electronic goods) or has been used or watered. The company guarantees that all products are “NO FAKES”. If the customer suspects that the product may be of quality and requests a return, we will send the product back to the relevant manufacturer or agent for inspection and verification. The processing time generally takes one to two months for identifying the product.
The product has not been properly packaged, has been damaged, damaged, or incomplete.
Any discounted or special offer provided product that shows returns are not acceptable.
Any free gifts, accessories, and trial package gifts.

If it is found that the product exchange process does not comply with the company's replacement terms, it will not be processed. We apologize for the inconvenience. DayDayCook reserves the right to make the final decision on all matters related to the processing of exchanges.